We do not store credit card details nor do we share customer details with any 3rd parties.
alansimmonsmusic.com is designed to provide a safe and secure shopping environment. When you access account information or place orders, we work with the browser software on your computer to establish a secure, encrypted connection using an Internet-standard technology called SSL. This encrypted connection prevents information from being intercepted as it travels the Internet between our systems. You can verify that you are viewing a secure web page by checking your browser’s lock icon — on a secure page the lock will appear in the “locked” position.
Your credit card information is immediately sent through a secure connection to our credit card processor and is retained on our server for a maximum of 24 hours after your transaction has processed, unless you choose otherwise.
Saved credit card numbers can be deleted from your account at any time. All credit card numbers are kept in an encrypted form with full PCI compliance.
During checkout, Alan Simmons Music offers customers the opportunity to save their credit card numbers for streamlining future purchases.
We are strongly committed to protecting your privacy. The information we collect about you is used to process orders and personalize your shopping experience.
When you order from alansimmonsmusic.com, we need your name, address, e-mail address, credit card number, and credit card expiration date in order to charge for and deliver your selections. Your credit card information is encrypted during processing and is only retained on our server if you specifically request we do so. All customer information is stored in a secured database, only accessible to employees with access rights to this information.
We log all our web site’s traffic, including pages visited, web browser used and originating IP address. We keep these logs on a secure system, with access restricted to our system administrators. We use this information for troubleshooting and support. For instance, if you report a problem, we may search our logs to diagnose what happened to you.
We also save what searches our shoppers perform, but we do not save which customer did each search. We use this information in aggregate for internal marketing research.
alansimmonsmusic.com does not rent, trade, or sell the personal information you give us without your consent. We may share your email address with our service partners (such as our email provider or security partners) for non-advertising based reasons.
In special circumstances, alansimmonsmusic.com may release personal information to law enforcement agencies if necessary to comply with the law or protect the rights, property, and safety of Alan Simmons Music, our users, or others.
All correspondence with alansimmonsmusic.com becomes property of ASM Sales Ltd, Inc. By corresponding with Alan Simmons Music you grant ASM Sales Ltd. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You may self-cancel digital sheet music orders for up to seven days after purchase, if you have not yet downloaded and/or printed your sheet music. Please click here for further information
No returns will be granted past 90 days.
If an Song Library order has been successfully downloaded or printed, we are unable to grant a refund due to the copyright restrictions and agreements we hold with our publishers.
Your control of your personal information:
You may view and modify all your own personal information that alansimmonsmusic.com retains. To do this, simply click My Account, a link appearing on the top of every page on our site. We will request your password when you do this, unless you have already signed in.
Within this My Account page, you will see several options for managing your personal informaiton. Click the link for the information you wish to view or edit.
Likewise, if you have subscribed to alansimmonsmusic.com regular e-mail newsletter, but no longer wish to receive it, simply go to My Account to unsubscribe.
We use a persistent cookie to identify you as a shopper when you return to our site, and to make sure we prepare any digital sheet music for you properly. You must still enter a password to view or change any of your personal information. Unless you erase it, this cookie may be retained on your computer for up to one year.
We may also use temporary cookies to enhance your shopping experience; for instance, in order to help you narrow your most recent search. Your browser only retains these cookies during your current browsing session.
We never use or allow so-called “third-party” cookies that might allow other sites to tell that you’ve been to our site. If you suspect some other party has somehow managed to set their own cookies from our site, please notify us immediately.